Call center data analysis and model validation.
Queueing Syst. Theory Appl., March, 2025
Local polynomial software reliability models and their application.
Inf. Softw. Technol., February, 2024
Nonhomogeneous Markov Process Modeling for Software Reliability Assessment.
IEEE Trans. Reliab., December, 2023
Software reliability analysis via geometric de-eutrophication models with group data.
Int. J. Syst. Assur. Eng. Manag., February, 2023
Another Look at Non-homogeneous Markovian Software Reliability Modeling.
Proceedings of the 10th International Conference on Dependable Systems and Their Applications, 2023
Appointment-driven queueing systems with non-punctual customers.
Queueing Syst. Theory Appl., 2022
Burr-type NHPP-based software reliability models and their applications with two type of fault count data.
J. Syst. Softw., 2022
A practice-oriented overview of call center workforce planning.
CoRR, 2021
Linewidth limit of a single longitude-mode fiber laser with different cavity length.
Proceedings of the Optical Fiber Communications Conference and Exhibition, 2021
A Useful Parametric Family to Characterize NHPP-based Software Reliability Models.
Proceedings of the 51st Annual IEEE/IFIP International Conference on Dependable Systems and Networks, 2021
A Comprehensive Evaluation for Burr-Type NHPP-based Software Reliability Models.
Proceedings of the 8th International Conference on Dependable Systems and Their Applications, 2021
A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center.
Proceedings of the 2019 Winter Simulation Conference, 2019
Radiation Queue: Meeting Patient Waiting Time Targets.
IEEE Robotics Autom. Mag., 2015
A queuing approach for radiotherapy treatment capacity planning.
Proceedings of the 2014 IEEE International Conference on Automation Science and Engineering, 2014
Mechanical design and optimization of a novel fMRI compatible haptic manipulator.
Proceedings of the 19th IEEE International Conference on Robot and Human Interactive Communication, 2010
Bimanual Haptic-desktop platform for upper-limb post-stroke rehabilitation: Practical trials.
Proceedings of the IEEE International Conference on Robotics and Biomimetics, 2009
Design of a new fMRI compatible haptic interface.
Proceedings of the World Haptics 2009, 2009