2020
Biased minds experience improved decision-making speed and confidence on social media: a heuristic approach.
J. Inf. Technol. Tour., 2020

2016
Multi-dimension reviewer credibility quantification across diverse travel communities.
Knowl. Inf. Syst., 2016

Customer Experiences with Hotel Smartphone: A Case Study of Hong Kong Hotels.
Proceedings of the Information and Communication Technologies in Tourism 2016, 2016

2014
Analysing Ecotourists' Satisfaction in Socialisation and Knowledge Sharing Intentions via Social Media.
Proceedings of the Information and Communication Technologies in Tourism 2014, 2014

2013
Towards an Understanding of Online Travellers' Acceptance of Consumer-Generated Media for Travel Planning: Integrating Technology Acceptance and Source Credibility Factors.
Proceedings of the Information and Communication Technologies in Tourism 2013, 2013

2012
Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study.
Proceedings of the Information and Communication Technologies in Tourism 2012, 2012

2011
A model of online trust for travel products.
Int. J. Serv. Technol. Manag., 2011

Travel Preferences of Overseas Destinations by Mainland Chinese Online Users.
Proceedings of the Information and Communication Technologies in Tourism 2011, 2011

2010
OpinionSeer: Interactive Visualization of Hotel Customer Feedback.
IEEE Trans. Vis. Comput. Graph., 2010

The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations.
Proceedings of the Information and Communication Technologies in Tourism, 2010

2009
Complaints on the Online Environment - The Case of Hong Kong Hotels.
Proceedings of the Information and Communication Technologies in Tourism, 2009

2002
Evaluating Reservation Facilities for Hotels: A Study of Asian Based and North American Based Travel Web Sites.
Proceedings of the Information and Communication Technologies in Tourism, 2002

2001
Destination Marketing on the Internet - Impact of Hong Kong Tourism Association Web Site on International Travelers to Hong Kong.
Proceedings of the Information and Communication Technologies in Tourism, 2001