2021
The Origin and Evolution of Open Programmable Networks and SDN.
IEEE Commun. Surv. Tutorials, 2021
2018
Building a cognitive platform for the managed IT services lifecycle.
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IBM J. Res. Dev., 2018
Continuous Compliance: Experiences, Challenges, and Opportunities.
Proceedings of the 2018 IEEE World Congress on Services, 2018
NL2API: A Framework for Bootstrapping Service Recommendation Using Natural Language Queries.
Proceedings of the 2018 IEEE International Conference on Web Services, 2018
2017
BlueShift: Automated application transformation to Cloud Native architectures.
Proceedings of the 2017 IFIP/IEEE Symposium on Integrated Network and Service Management (IM), 2017
BlueWall: Software defined network management in hybrid enterprise cloud environments.
Proceedings of the 2017 IFIP/IEEE Symposium on Integrated Network and Service Management (IM), 2017
Cataloger: Catalog Recommendation Service for IT Change Requests.
Proceedings of the Service-Oriented Computing - 15th International Conference, 2017
Design and Evaluation of a Self-Service Delivery Framework.
Proceedings of the Service-Oriented Computing - 15th International Conference, 2017
2016
Automation and orchestration framework for large-scale enterprise cloud migration.
IBM J. Res. Dev., 2016
BlueSight: Automated Discovery Service for Cloud Migration of Enterprises.
Proceedings of the Service-Oriented Computing - ICSOC 2016 Workshops, 2016
FitScale: Scalability of Legacy Applications Through Migration to Cloud.
Proceedings of the Service-Oriented Computing - 14th International Conference, 2016
2015
Measuring enterprise network usage pattern & deploying passive optical LANs.
Proceedings of the IFIP/IEEE International Symposium on Integrated Network Management, 2015
Enterprise-scale cloud migration orchestrator.
Proceedings of the IFIP/IEEE International Symposium on Integrated Network Management, 2015
Dynamic capacity management and traffic steering in enterprise passive optical networks.
Proceedings of the IFIP/IEEE International Symposium on Integrated Network Management, 2015
2014
Improving readiness for enterprise migration to the cloud.
Proceedings of the Middleware Industry Track, Bordeaux, France, December 8-12, 2014, 2014
Software defined enterprise passive optical network.
Proceedings of the 10th International Conference on Network and Service Management, 2014
2013
Quality improvement and quantitative modeling - Using mashups for human error prevention.
Proceedings of the 2013 IFIP/IEEE International Symposium on Integrated Network Management (IM 2013), 2013
2012
Workload characterization and prediction in the cloud: A multiple time series approach.
Proceedings of the 2012 IEEE Network Operations and Management Symposium, 2012
Latent association analysis of document pairs.
Proceedings of the 18th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, 2012
Effort instrumentation and management in service delivery environments.
Proceedings of the 8th International Conference on Network and Service Management, 2012
2011
A data confidentiality architecture for developing management mashups.
Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, 2011
The cost of service quality in IT Outsourcing.
Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, 2011
Performance management and quantitative modeling of IT service processes using mashup patterns.
Proceedings of the 7th International Conference on Network and Service Management, 2011
2010
Elements of system design optimization in service quality management.
Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010
Risk identification and project health prediction in IT service management.
Proceedings of the IEEE/IFIP Network Operations and Management Symposium, 2010
Generative models for ticket resolution in expert networks.
Proceedings of the 16th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, 2010
PTM: probabilistic topic mapping model for mining parallel document collections.
Proceedings of the 19th ACM Conference on Information and Knowledge Management, 2010
Content-Aware Resolution Sequence Mining for Ticket Routing.
Proceedings of the Business Process Management - 8th International Conference, 2010
Assessing Expertise Awareness in Resolution Networks.
Proceedings of the International Conference on Advances in Social Networks Analysis and Mining, 2010
2009
Two Heads Better Than One: Metric+Active Learning and its Applications for IT Service Classification.
Proceedings of the ICDM 2009, 2009
2008
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution.
Proc. VLDB Endow., 2008
Enterprise mashups and Web 2.0 for management.
Proceedings of the IEEE/IFIP Network Operations and Management Symposium: Pervasive Management for Ubioquitous Networks and Services, 2008
Efficient ticket routing by resolution sequence mining.
Proceedings of the 14th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, 2008
Clustered subset selection and its applications on it service metrics.
Proceedings of the 17th ACM Conference on Information and Knowledge Management, 2008
2007
Special issue: Emerging middleware for next generation networks.
Comput. Commun., 2007
Service Assurance Process Re-Engineering Using Location-aware Infrastructure Intelligence.
Proceedings of the Integrated Network Management, 2007
2006
Problem Determination in Enterprise Middleware Systems using Change Point Correlation of Time Series Data.
Proceedings of the Management of Integrated End-to-End Communications and Services, 2006
The Software-as-a-Service Model for Mobile and Ubiquitous Computing Environments.
Proceedings of the 3rd Annual International ICST Conference on Mobile and Ubiquitous Systems: Computing, 2006
2005
Management of enterprise web applications: problems, approaches, solutions.
Proceedings of the Integrated Network Management, 2005
Health monitoring and control for application server environments.
Proceedings of the Integrated Network Management, 2005
2004
Pervasive computing and management.
Proceedings of the Managing Next Generation Convergence Networks and Services, 2004
2002
Making Voice Knowledge Pervasive.
IEEE Pervasive Comput., 2002
Topics in Integrated Management: Selected Papers from IM2001.
J. Netw. Syst. Manag., 2002
Replication and Notification Management in a Knowledge Delivery Network.
Proceedings of the Management Technologies for E-Commerce and E-Business Applications, 2002
2001
J. Netw. Syst. Manag., 2001
2000
View-based management of services in a programmable internetwork.
Proceedings of the Networked Planet: Management Beyond 2000, 2000
1999
TOPS: an architecture for telephony over packet networks.
IEEE J. Sel. Areas Commun., 1999
An Architecture for Building Scalable, Web-based Management Services.
J. Netw. Syst. Manag., 1999
A Distributed Computing Environment for Building Scalable Management Services.
Proceedings of the 1999 IEEE/IFIP International Symposium on Integrated Network Management, 1999
1998
Virtual path control for ATM networks with call level quality of service guarantees.
IEEE/ACM Trans. Netw., 1998
1997
Proceedings of the Integrated Network Management V, 1997
1996
An Architecture for Managing Virtual Circuit and Virtual Path Services on ATM Network.
J. Netw. Syst. Manag., 1996
1991
Performance evaluation of statistical multiplexing schemes in ATM networks.
Comput. Commun., 1991