Time to Get Back to Work.
Interactions, February, 2024
The Windows 95 User Interface: Iterative Design and Problem Tracking in Action.
Proceedings of the Pulling Together, 1997
The Windows 95 User Interface: A Case Study in Usability Engineering.
Proceedings of the Conference on Human Factors in Computing Systems: Common Ground, 1996
Using task analysis in documentation field research.
Proceedings of the 9th Annual International Conference on Systems Documentation, 1991