Auke Pot

According to our database, Auke Pot authored at least 8 papers between 2003 and 2011.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2011

TECHNICAL NOTE - A Note on Profit Maximization and Monotonicity for Inbound Call Centers.

Ger Koole, Auke Pot

Oper. Res., 2011

2010

Online scheduling policies for multiclass call centers with impatient customers.

Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery

Eur. J. Oper. Res., 2010

2008

A Simple Staffing Method for Multiskill Call Centers.

Auke Pot, Sandjai Bhulai, Ger Koole

Manuf. Serv. Oper. Manag., 2008

Simple Methods for Shift Scheduling in Multiskill Call Centers.

Sandjai Bhulai, Ger Koole, Auke Pot

Manuf. Serv. Oper. Manag., 2008

2006

Approximating multi-skill blocking systems by HyperExponential Decomposition.

Geert Jan Franx, Ger Koole, Auke Pot

Perform. Evaluation, 2006

Workload minimization in re-entrant lines.

Ger Koole, Auke Pot

Eur. J. Oper. Res., 2006

2005

Approximate dynamic programming in multi-skill call centers.

Ger Koole, Auke Pot

Proceedings of the 37th Winter Simulation Conference, Orlando, FL, USA, December 4-7, 2005, 2005

2003

Customer relations management: call center operations: routing heuristics for multi-skill call centers.

Ger Koole, Auke Pot, Jerome Talim

Proceedings of the 35th Winter Simulation Conference: Driving Innovation, 2003