Alvina Lee Hui Shan

According to our database, Alvina Lee Hui Shan authored at least 6 papers between 2022 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2024

Enhancing Government Service Delivery: A Case Study of ACQAR Implementation and Lessons Learned from ChatGPT Integration in a Singapore Government Agency.

Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh

Proceedings of the 25th Annual International Conference on Digital Government Research, 2024

2023

Learnings from Implementing a Pilot Hybrid Question Answering System for a Government Agency in Singapore.

Alvina Lee Hui Shan, Venky Shankararaman, Ouh Eng Lieh

Proceedings of the 56th Hawaii International Conference on System Sciences, 2023

Vision Paper: Advancing of AI Explainability for the Use of ChatGPT in Government Agencies - Proposal of A 4-Step Framework.

Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh

Proceedings of the IEEE International Conference on Big Data, 2023

Extending the Horizon by Empowering Government Customer Service Officers with ACQAR for Enhanced Citizen Service Delivery.

Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh

Proceedings of the IEEE International Conference on Big Data, 2023

2022

Learnings from a Pilot Hybrid Question Answering System: CQAS: Case Study based on a Singapore Government Agency's Customer Service Centre.

Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh

Proceedings of the dg.o 2022: The 23rd Annual International Conference on Digital Government Research, Virtual Event, Republic of Korea, June 15, 2022

Implementation of Empath X SLA predictive tool for a Government Agency in Singapore.

Alvina Lee Hui Shan, Venky Shankararaman, Eng Lieh Ouh

Proceedings of the IEEE International Conference on Big Data, 2022