Alireza Faed

According to our database, Alireza Faed authored at least 17 papers between 2010 and 2023.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2023

Comparison of Incentive Strategies on the Buyer's Decision-making Process Using PLS-SEM Approach.

Alireza Faed, Omar Khadeer Hussain

Proceedings of the IEEE International Conference on e-Business Engineering, 2023

2022

An approach to evaluate customer satisfaction and loyalty using soft skills and logistics factors.

Alireza Faed, Omar Khadeer Hussain

Proceedings of the IEEE International Conference on e-Business Engineering, 2022

2017

Knowledge Model to Manage Customer Satisfaction Based on Claims.

Hernan E. Villanueva A., Alireza Faed, Miguel A. Truffa M.

Proceedings of the 14th IEEE International Conference on e-Business Engineering, 2017

2016

Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA).

Alireza Faed, Elizabeth Chang, Morteza Saberi, Omar Khadeer Hussain, Ali Azadeh

Appl. Soft Comput., 2016

2014

A methodology to map customer complaints and measure customer satisfaction and loyalty.

Alireza Faed, Omar Khadeer Hussain, Elizabeth Chang

Serv. Oriented Comput. Appl., 2014

2013

Track J: Fuzzy semantic computing in digital ecosystems.

Morteza Saberi, Edy Portman, Ali Azadeh, Alireza Faed

Proceedings of the 7th IEEE International Conference on Digital Ecosystems and Technologies, 2013

2012

Linear Modelling and Optimization to Evaluate Customer Satisfaction and Loyalty.

Alireza Faed, Omar Khadeer Hussain, Mehdi Faed, Zahra Saberi

Proceedings of the Ninth IEEE International Conference on e-Business Engineering, 2012

2010

Bilateral Synergy of the Internet and Distribution Value Chain on Iranian Tourism.

Narges Homayooni, Alireza Faed

Proceedings of the 13th International Conference on Network-Based Information Systems, 2010

Intelligent CRM on the Cloud.

Alireza Faed, Chen Wu, Elizabeth Chang

Proceedings of the 13th International Conference on Network-Based Information Systems, 2010

The efficient bond among mobile commerce, CRM and E-loyalty to maximise the productivity of companies.

Alireza Faed, Afsaneh Ashouri, Chen Wu

Proceedings of the 3rd International Conference on Information Sciences and Interaction Sciences (ICIS 2010), 2010

E-Eagerness Leverages on the Breakthrough of E-Commerce in the Public Sector: Case Study of Khuzestan Water & Power Authority of Iran 1.

Laleh Kasraian, Alireza Faed

Proceedings of the IEEE 7th International Conference on e-Business Engineering, 2010

The Impact of Trust and Interactivity on Intensifying Customer Loyalty for CRM.

Alireza Faed, Afsaneh Ashouri, Chen Wu

Proceedings of the KMIS 2010, 2010

The Impact of Multichannel Customer Management on e-CRM.

Afsaneh Ashouri, Alireza Faed

Proceedings of the Fourth UKSim European Symposium on Computer Modeling and Simulation, 2010

Analysis of digital DSP blocks using GDI technology.

Mehdi Faed, Mohammad Mortazavi, Alireza Faed

Proceedings of the 2010 International Conference on Computer Information Systems and Industrial Management Applications, 2010

A conceptual model for interactivity, complaint and expectation for CRM.

Alireza Faed

Proceedings of the 2010 International Conference on Computer Information Systems and Industrial Management Applications, 2010

The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting.

Alireza Faed, Pedram Radmand, Alex Talevski

Proceedings of the 3PGCIC 2010, 2010

The Transition of Sports Marketing from E-CRM to E-SRM.

Alireza Faed, Afsaneh Ashouri, Mehdi Faed

Proceedings of the 3PGCIC 2010, 2010