Alexandre Ferreira Oliveira

Orcid: 0000-0002-4461-8254

According to our database1, Alexandre Ferreira Oliveira authored at least 2 papers between 2010 and 2011.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Dataset
Other 

Links

On csauthors.net:

Bibliography

2011
Call Center Operational Performance Indicators and Customer Satisfaction: An Explanatory-Exploratory Investigation.
Int. J. Inf. Syst. Serv. Sect., 2011

2010
Call Center Key Performance Indicators and Customer Satisfaction.
Proceedings of the Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, 2010


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