A. Parasuraman

According to our database, A. Parasuraman authored at least 7 papers between 2002 and 2009.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2009

A Design Theory Approach to Building Strategic Network-Based Customer Service Systems.

M. Kathryn Brohman, Gabriele Piccoli, Patrick Martin, Farhana H. Zulkernine, A. Parasuraman, Richard T. Watson

Decis. Sci., 2009

2005

Customer-Managed Interactions: A New Paradigm for Firm-Customer Relationships.

Richard T. Watson, Gabriele Piccoli, M. Kathryn Brohman, A. Parasuraman

MIS Q. Executive, 2005

NCSS Process Completeness: Construct Development and Preliminary Validation.

M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasuraman

Proceedings of the 38th Hawaii International Conference on System Sciences (HICSS-38 2005), 2005

2004

A Mathematical Model of Service Failure and Recovery Strategies.

Zhen Zhu, K. Sivakumar, A. Parasuraman

Decis. Sci., 2004

Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities.

Gabriele Piccoli, M. Kathryn Brohman, Richard T. Watson, A. Parasuraman

Decis. Sci., 2004

2003

Data completeness: a key to effective net-based customer service systems.

M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasuraman

Commun. ACM, 2003

2002

Customer Service and Network Completeness.

M. Kathryn Brohman, A. Parasuraman, Gabriele Piccoli

Proceedings of the 15th Bled eConference: eReality: Constructing the eEconomy, 2002